Refunds Policy

Refunds Policy

Our aim is complete customer satisfaction, however, should you be unhappy with your product, or change your mind, please read our terms below:

IF YOU CHANGE YOUR MIND:

You must contact us in writing within 5 working days of your receipt of the goods to request a refund if you change your mind. 

A refund will be carried out by us within 30 days of agreeing the return in writing.

Returned goods must be unused and in resaleable condition. Used items are non-refundable.

IF YOUR PRODUCT IS DAMAGED:

You must contact us in writing within 5 working days of your receipt of the goods.

Damaged goods will be exchanged without question.

IF A REFUND IS AGREED:

You must return the goods to us prior to any refund being made.

Any goods must be returned within a reasonable time scale and must be securely wrapped, preferable in the original packaging.

A refund will be carried out by us within 30 days of agreeing the return in writing.

The Refund amount will exclude the original shipping costs, unless the product was damaged.

The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used. For Paypal customers, this will be refunded into the customer's Paypal account (rather then the credit card used to pay through Paypal).

EXCEPTIONS:

We regret that for hygiene reasons opened products are non-refundable.

SALE ITEMS:

Please choose carefully as SALE items will not be refunded unless damaged.

RETURN ADDRESS:

All About You
162 Clarence street, Riccarton
Christchurch 8041

skincare@allaboutyou.co.nz
Phone  +64 3 348 3949.