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Cancellation Policy

Cancellation & No-Show Policy

We understand that sometimes plans change, and we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

  • Cancellations made with less than 24 hours’ notice will incur a 50% charge of the booked service fee.
  • If you do not attend your appointment without notice (no-show), you will be charged 100% of the booked service fee.

Thank you for respecting our time and helping us accommodate all of our clients fairly.

Why Choose a Skin Health Analysis?

What your analysis includes

Everything your skin needs to move forward

How Much Does a Skin Health Analysis Cost?

A 45 minute consultation with one of our experienced skin therapists, including black light diagnosis, hormone and lifestyle assessment and a fully personalised skin plan. Your $85 is redeemable on skincare products on the day.

Frequently asked questions

Your analysis takes around 45 minutes. It's a relaxed, no pressure consultation where we take the time to properly understand your skin before making any recommendations.

The black light shows sub surface pigmentation, UV damage, hydration levels and skin conditions invisible to the naked eye. It gives both you and your therapist a much clearer picture of your skin's true health.

We recommend coming with a clean face where possible, with no makeup or heavy moisturiser. This gives us the clearest view of your skin.

Yes. Your $85 is fully redeemable on skincare products on the day of your appointment, so it goes straight toward your skin journey from the very first visit.

Your skin is unique, and so is the journey we create for you. A Skin Health Analysis sets the foundation from the very beginning, giving you and your therapist everything needed to move forward with confidence.

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